Callbots are up 24/7 and instantaneously assist your users. You can make your callbot multi-lingual.
Automate parts of your call center and make more time for your call agents to attend to difficult queries.
Automate the process of getting customers' information. The callbot can retrieve it and send it over to your call agent or to your CRM.
Connect your callbot to your calendar and let your customers schedule appointments through a phone call.
Filter conversations and redirect your users to the right service. Avoid unnecessary calls and relieve your call center.
Collect customers' information such as order number, name and more before redirecting them to your support agents.
Your callbot is up 24/7, solve your customers' queries fast and efficiently. Stop losing leads because of down time.
Collect your prospects' contact information and qualify them. Your sales team can take over the conversation and engage with your prospects.
After your call agents end the conversation, let your callbot take over so your customers can rate their exchange.
In just a few days, we had a first version of the chatbot that we enhanced rapidly over time. Today, after 5 months live, more than 180 000 conversations were automated, reducing as much the pressure on our support team.
Ideta helped us build an HR chatbot, in order to automate the most frequent questions. The editor enables us to simply develop our use case with no line of code. We are very happy with the tool and our coworkers with the experience.